Frequently Asked Questions
|
Question: Do you offer express shipping? |
Answer: Yes. We offer UPS overnight and 2-day shipping options on in-stock items.
- Express shipping times apply to business days only; Saturday and Sunday are not included
- Express shipping is not available to PO boxes
- Express shipping is only available in the continental United States
- Order must be placed before 12 noon ET; Orders
received after 12 noon ET will be shipped the following business day, so
please add one day to the express delivery time.
- To preview the shipping charges, click View Basket (above) and select [click here to estimate your shipping].
|
| Question: What is your standard shipping policy? |
| Answer: Standard Shipping is 5-7 business days. Orders are processed with 24 hours of being submitted. |
| Question: Do you accept purchase orders? |
| Answer: Yes, we do. Please place your purchase order by phone,
fax, or mail. Print
an order form. At this time we do not accept purchase orders online. |
| To view and print the Order Form you need a free program called Adobe® Acrobat
Reader. |
| To download the latest version Click
here. |
Phone orders: 1-800-321-0401
Fax orders: 1-866-604-7367 (toll-free)
Mail
orders: Crystal Springs Books, PO Box 500, Peterborough, NH 03458 |
| Question: Do you offer quantity discounts to schools? |
| Answer: Yes. We offer quantity discounts on books
published by Crystal Springs. Please call 1-800-321-0401 for quantity discount information. |
| Question: Do you offer wholesale discounts? |
| Answer: Yes. We offer wholesale discounts to retailers on books published
by Crystal Springs. Please call 1-800-321-0401 for more information. |
| Question: Can I pay with a check? |
| Answer: Yes. Just print
an order form and mail it in with your order. To
view and print the order form you need a free program called Adobe® Acrobat
Reader.
To download the latest version Click
here. |
| Question: I forgot my password! What do I do? |
| Answer: Go to the "log in" link in the upper right-hand
corner and select the "forgot your password" link, and we will
e-mail it to you immediately. |
| Question: How can I get a printed receipt for my order? |
| Answer: When you check out, you'll have the option to print a receipt.
If you have already checked out, go to the
"order status" link in the upper right-hand corner to print a
receipt. |
| Question: How do I know my order total, including shipping? |
| Answer:
When you check out, you'll have the option of previewing your shipping charges. |
| Question: My school is tax-exempt. How do I avoid paying
sales tax with my order? |
| Answer: We are currently unable to process tax-exempt orders online,
so if your school is in a state that has a sales tax but the school is tax exempt please call 1-800-321-0401 to place your order with one of our customer
service representatives. |
| Question: How do I change or cancel my order? |
| Answer: Please call us at 1-800-321-0401 and reference your confirmation
number, and we will be happy to help you. |
| Question: What is your return/exchange policy? |
| Answer: All orders may be returned within 30 days from the date
of receipt for a full refund or exchange. For exchanges include a note
letting us know what you would like as a replacement. Any difference in
price will be reflected with a refund or charge to your credit card. Please
repack your items and ship them to: |
Crystal Springs Books Returns
4200 Parkway Court
Hilliard, OH 43026 |
| Question: What is your privacy policy? |
| Answer: View our Privacy Policy. |
