Frequently Asked Questions
Question: Do you offer express shipping?
Answer: Yes. We offer UPS overnight and 2-day shipping options on in-stock items.
- Express shipping times apply to business days only; Saturday and Sunday are not included
- Express shipping is not available to PO boxes
- Express shipping is only available in the continental United States
- Order must be placed before 12 noon ET; Orders received after 12 noon ET will be shipped the following business day, so please add one day to the express delivery time.
- To preview the shipping charges, click View Basket (above) and select [click here to estimate your shipping].
Question: What is your standard shipping policy?
Answer: Standard Shipping is 5-7 business days. Orders are processed with 24 hours of being submitted.
Question: Do you accept purchase orders?
Answer: Yes, we do. Please place your purchase order by phone, fax, or mail. Print an order form. At this time we do not accept purchase orders online.
To view and print the Order Form you need a free program called Adobe® Acrobat Reader.
To download the latest version Click here.
Phone orders: 1-800-321-0401
Fax orders: 1-866-604-7367 (toll-free)
Mail orders: Crystal Springs Books, PO Box 500, Peterborough, NH 03458
Question: Do you offer quantity discounts to schools?
Answer: Yes. We offer quantity discounts on books published by Crystal Springs. Please call 1-800-321-0401 for quantity discount information.
Question: Do you offer wholesale discounts?
Answer: Yes. We offer wholesale discounts to retailers on books published by Crystal Springs. Please call 1-800-321-0401 for more information.
Question: Can I pay with a check?
Answer: Yes. Just print an order form and mail it in with your order. To view and print the order form you need a free program called Adobe® Acrobat Reader. To download the latest version Click here.
Question: I forgot my password! What do I do?
Answer: Go to the "My Account" link in the upper right-hand corner and select the "forgot your password" link, and we will e-mail it to you immediately.
Question: How can I get a printed receipt for my order?
Answer: When you check out, you'll have the option to print a receipt. If you have already checked out, go to the "order status" link in the upper right-hand corner to print a receipt.
Question: How do I know my order total, including shipping?
Answer: When you check out, you'll have the option of previewing your shipping charges.
Question: My school is tax-exempt. How do I avoid paying sales tax with my order?
Answer: We are currently unable to process tax-exempt orders online, so if your school is in a state that has a sales tax but the school is tax exempt please call 1-800-321-0401 to place your order with one of our customer service representatives.
Question: How do I change or cancel my order?
Answer: Please call us at 1-800-321-0401 and reference your confirmation number, and we will be happy to help you.
Question: What is your return/exchange policy?
Answer: We will accept returns within a year of purchase from wholesale accounts and within 90 days from all other customers. For exchanges include a note letting us know what you would like as a replacement. Any difference in price will be reflected with a refund or charge to your credit card. Please repack your items and ship them to:
Crystal Springs Books Returns
4555 Lyman Drive
Hilliard, OH 43026
Answer: View our.